United Airlines Flight Delayed or Canceled?
Check What They Owe You.
We check your United Airlines flight against DOT passenger rights, and handle the claim for you. No upfront cost. We only get paid if you do.
Check My United FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What United passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
EU261 / UK261 may also apply
If your United flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3 or more hours, regardless of the reason, with limited exceptions for extraordinary circumstances.
Refund
100%
If United cancels your flight or delays it significantly and you choose not to travel, DOT requires United to refund you to your original payment method. United may offer a travel credit first, you are not required to accept it. This right applies to all fare types, including Basic Economy.
Expense reimbursement
United's Customer Commitment covers meal vouchers for controllable delays over 3 hours and hotel accommodation for controllable overnight delays. These are reimbursable out-of-pocket expenses, keep all receipts and submit within 3 months of the disruption.
Denied boarding (IDB)
Up to $1,950
If United involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.
How to claim compensation from United
Check your eligibility
Find your United flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to United
Use United's online form to submit your refund or reimbursement claim. Be specific: state the DOT rule, the amount owed, and your original payment method. Vague requests get ignored.
Follow up and escalate if needed
If United ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Refunds: 7 business days for card payments, 20 days for other payment methods. Reimbursement requests: 3-6 weeks. Submit expenses within 3 months of the disruption.
Note
The United refund page (united.com/en/us/refunds) shows a sign-in popup on load, click X to dismiss it and access the form without a MileagePlus account. The old customer-care URL is a dead link; the current help center is at united.com/en/us/fly/help-center.html.
Where to file
- →Refunds: united.com/en/us/refunds
- →Expense reimbursement: united.com/en/us/fly/help-center.html
- →Denied boarding / complaints: united.com/en/us/fly/help-center.html
Or skip all this.
TravelStacks files directly with United, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $1,950. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
United compensation, frequently asked questions
Your United flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My United FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.