Travel Stacks LLC

Privacy Policy

Last updated: April 2, 2026

This Privacy Policy describes how Travel Stacks LLC ("TravelStacks", "we", "us", or "our") collects, uses, and shares information about you when you use the TravelStacks platform at travelstacks.com. By using the Service, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you use TravelStacks, you provide us with information including:
  • (a)Name: your first and last name, used to submit claims on your behalf and communicate with you;
  • (b)Email address: used for account authentication, claim updates, and transactional communications;
  • (c)Phone number: used to send claim status alerts via SMS and, optionally, to verify your identity;
  • (d)Flight information: flight number, departure date, departure and arrival airports, and any other details relevant to your claim;
  • (e)Booking information: confirmation numbers, e-ticket numbers, and booking references;
  • (f)Supporting documents: boarding passes, receipts for expenses (meals, hotel, transport), and any other documents you choose to upload in connection with a claim;
  • (g)Payment information: when you pay the $19 flat fee, your payment card details are collected and processed by Stripe. TravelStacks does not store raw card numbers.

1.2 Information Collected Automatically

When you visit the TravelStacks website, we automatically collect certain technical information, including:
  • (a)Device and browser information: browser type and version, operating system, device type;
  • (b)Usage data: pages visited, time spent on pages, referral URLs, click patterns, and other interaction data;
  • (c)IP address: used for security, fraud prevention, and geographic analysis;
  • (d)Cookies and similar tracking technologies: see Section 9 for details.

1.3 Information from Third Parties

We may receive information about you from third parties in connection with operating the Service, including:
  • (a)Flight data providers: flight status, departure and arrival times, delay information, and disruption data from aviation data services;
  • (b)Authentication providers: account information from Clerk, our authentication provider, including your name and email if you sign in via a third-party identity provider (such as Google).

2. Why We Collect Your Information

2.1 Claim Processing

The primary purpose for which we collect personal information is to process flight compensation claims on your behalf. This includes submitting claims to airlines, escalating through regulatory channels, and disbursing recovered funds.

2.2 Account Management

We use your information to create and maintain your account, authenticate your identity, and provide you with access to your claim history and status.

2.3 Communications

We use your email address and phone number to send you:
  • (a)Transactional messages: claim submission confirmations, status updates, requests for additional documentation, and disbursement notifications;
  • (b)Service alerts: Flight Watch notifications if you have set up monitoring on an upcoming flight;
  • (c)Account messages: verification emails, password resets, and account security notifications.

2.4 Security and Fraud Prevention

We use technical information (including IP addresses and usage patterns) to protect the security of the platform, detect and prevent fraudulent activity, and enforce our Terms of Service.

2.5 Service Improvement

We use aggregated and anonymized usage data to understand how passengers use the platform, improve the user experience, and develop new features. We do not use personally identifiable information for this purpose without your consent.

2.6 Legal Compliance

We may use and retain your information to comply with applicable laws, respond to legal process, and protect the rights of TravelStacks, our users, and third parties.

3. How We Share Your Information

3.1 Airlines

When you submit a claim, we share your name, contact information, flight details, and any supporting documentation with the relevant airline as required to process your claim. Sharing with the airline is essential to the Service and cannot be avoided.

3.2 Regulatory Bodies

If your claim is escalated to a regulatory body (such as the US Department of Transportation, a European National Enforcement Body, or the UK Civil Aviation Authority), we share the information necessary to file and prosecute the complaint.

3.3 Stripe (Payment Processing)

Payment card information is processed by Stripe, Inc. When you pay the $19 flat fee, your card details are transmitted directly to Stripe and are subject to Stripe's Privacy Policy (stripe.com/privacy). TravelStacks receives a payment token and confirmation but does not store raw card numbers.

3.4 Clerk (Authentication)

Account authentication is handled by Clerk. Your account credentials and authentication data are stored by Clerk and subject to Clerk's Privacy Policy. TravelStacks receives your user ID and basic profile information from Clerk to manage your account on our platform.

3.5 Service Providers

We engage third-party service providers to help operate the platform, including hosting providers, email and SMS delivery services, flight data providers, and analytics services. These providers access personal data only as necessary to perform services on our behalf and are bound by appropriate data protection agreements.

3.6 No Sale of Data

TravelStacks does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

3.7 Legal Requirements and Protection of Rights

We may disclose personal information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of TravelStacks, our users, or others.

4. Data Retention

4.1 Retention During Active Claims

We retain personal data for the duration of any active claim and for a minimum of 3 years after a claim is resolved, closed, or cancelled.

4.2 Extended Retention for EU and UK Claims

For EU261 and UK261 claims, we may retain relevant data for up to 6 years to align with the applicable limitation periods, allowing us to respond to any disputes or regulatory inquiries.

4.3 Account Data

If you close your TravelStacks account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or to complete any pending claims or legal obligations.

4.4 Anonymized Data

After the applicable retention period, personal data may be converted to anonymized, aggregated form that cannot be used to identify you. Anonymized data may be retained indefinitely for analytics and service improvement purposes.

5. Your Rights and Choices

5.1 Access

You may request a copy of the personal information TravelStacks holds about you by contacting us at support@travelstacks.com. We will respond to access requests within 30 days.

5.2 Correction

If you believe any personal information we hold about you is inaccurate or incomplete, you may request correction by contacting support@travelstacks.com or updating your account information directly.

5.3 Deletion

You may request deletion of your personal information by contacting support@travelstacks.com. We will honor deletion requests subject to our legal obligations to retain certain data (such as for ongoing claims or compliance with applicable law). Deletion requests will be processed within 30 days of receipt.

5.4 Opt-Out of SMS Communications

You may opt out of SMS notifications at any time by replying "STOP" to any SMS message from TravelStacks, or by contacting support@travelstacks.com.

5.5 California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. TravelStacks does not sell personal information. To exercise your CCPA rights, contact support@travelstacks.com.

5.6 European and UK Data Subject Rights

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR or UK GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority. To exercise these rights, contact support@travelstacks.com.

6. Data Security

6.1 Security Measures

TravelStacks implements reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit (HTTPS/TLS), access controls, and secure handling of credentials.

6.2 Limitation

No security measure is perfect. While we take data security seriously, we cannot guarantee that unauthorized third parties will never circumvent our security measures. If you become aware of any security vulnerability affecting the Service, please notify us promptly at support@travelstacks.com.

7. Third-Party Links

7.1 External Links

The Service may contain links to airline websites, regulatory body websites, and other third-party resources. TravelStacks is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

8.1 Not Directed at Children

The Service is not directed at, and we do not knowingly collect personal information from, children under the age of 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

9. Cookies and Tracking Technologies

9.1 What We Use

TravelStacks uses the following types of cookies and tracking technologies:
  • (a)Essential cookies: required for the platform to function, including authentication session cookies managed by Clerk;
  • (b)Analytics cookies: used to understand how visitors interact with the site (aggregated, non-personally-identifiable data);
  • (c)Preference cookies: used to remember user settings, such as A/B test variant assignments stored in localStorage.

9.2 Your Cookie Choices

You may disable cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service, including account authentication.

10. Changes to This Policy

10.1 Policy Updates

TravelStacks reserves the right to update this Privacy Policy at any time. We will post the updated Policy at travelstacks.com/privacy with a revised "Last updated" date. For material changes, we will provide notice via email where practicable. Your continued use of the Service after an update constitutes acceptance of the revised Policy.

11. Contact Us

11.1 Privacy Inquiries

For questions, concerns, or requests related to this Privacy Policy or your personal data:

Email: support@travelstacks.com

Company: Travel Stacks LLC

Location: Petaluma, CA, USA

We aim to respond to all privacy-related inquiries within 30 days of receipt.

Legal Review Notice

This Privacy Policy is provided as a framework and should be reviewed by qualified legal counsel before reliance. TravelStacks is not a law firm and this document does not constitute legal advice.