Question 1

Is TravelStacks better than AirHelp?

Accepted Answer

For US passengers, TravelStacks is cheaper on every claim, $19 flat for refunds vs AirHelp's 35%, and 25% vs 35% for denied boarding and EU/UK compensation. AirHelp has more reviews and a longer track record. If keeping more of your payout matters, TravelStacks wins on price. If you want the largest established service, AirHelp is the incumbent.

Question 2

How much does AirHelp charge?

Accepted Answer

AirHelp charges 35% of your compensation as their standard fee. For legal escalation (if the airline doesn't pay voluntarily), the fee increases to up to 50%. AirHelp+ members pay 0% commission but must pay a subscription fee and download the AirHelp app.

Question 3

Can I switch from AirHelp to TravelStacks?

Accepted Answer

If you have a claim already in progress with AirHelp, you are likely bound by their agreement for that claim. However, for any new flights, past or upcoming, you can use TravelStacks. If AirHelp has not yet submitted your claim, review your agreement before switching.

Question 4

Is TravelStacks legit?

Accepted Answer

TravelStacks is a US-based flight compensation service operating under US law. We process claims under DOT, EU261, and UK261 passenger rights regulations. We are new, which means we don't have 234,000 Trustpilot reviews yet. We do have a no-win, no-fee guarantee: if we don't recover anything, you pay nothing.

Question 5

What is AirHelp+?

Accepted Answer

AirHelp+ is AirHelp's paid membership that reduces their commission to 0%. You pay a subscription fee and download the AirHelp mobile app. The membership makes sense if you file multiple claims per year and the subscription cost is less than the commissions you'd otherwise pay. TravelStacks has no membership tier, we charge a single fee only when we recover something.

Question 6

Does AirHelp cover US flights?

Accepted Answer

AirHelp covers some US flight claims, primarily EU261 and UK261 claims on flights departing from EU and UK airports. For domestic US DOT refund claims, AirHelp charges 35% vs TravelStacks' $19 flat fee. On a $400 US refund, that's $381 vs $260.

Question 7

How does AirHelp handle denied claims?

Accepted Answer

AirHelp escalates denied claims to legal action, at which point their fee increases to up to 50%. TravelStacks caps legal escalation at 45% and includes our full escalation process, from direct airline contact through DOT complaint, as part of the standard claim with no fee increase.

Question 8

Does TravelStacks have a Flight Watch feature?

Accepted Answer

Yes. Flight Watch monitors your upcoming flight in real time. If your flight is disrupted, we alert you immediately by text and email so you can start your claim before the airline's own queues fill up. AirHelp has no equivalent proactive monitoring feature.

Feature	TravelStacks	AirHelp
US refund fee	$19 flat fee✓	35% of refund
EU / UK compensation fee	25%✓	35%
Legal escalation fee	Up to 45%✓	Up to 50%
On a $400 US refund, you keep	$381✓	$260
On a $650 EU claim, you keep	$487✓	$422
No win, no fee	Yes	Yes
Flight Watch (proactive alerts)	Yes✓	No
Manual flight entry fallback	Yes✓	No
App required	No✓	Yes (for AirHelp+)
Trustpilot reviews	New (launching 2026)	234,000+
AirHelp+ membership for 0% fee	N/A✓	Yes (paid subscription required)

TravelStacks vs AirHelp:
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TravelStacks vs AirHelp:Keep More of Your Money