Claim Authorization & Fee Agreement

"Passenger" refers to the individual submitting a claim through the TravelStacks platform, whether on their own behalf or as an authorized representative of another passenger. By submitting a claim, the Passenger represents that they are at least 18 years of age and have the legal capacity to enter into this Agreement.

Travel Stacks LLC is a California limited liability company that provides flight compensation claims processing services. TravelStacks is not a law firm and does not provide legal advice.

A Passenger may submit a claim on behalf of another person (including a minor child, spouse, or travel companion) provided they have the authority to do so. By submitting a claim on behalf of another person, the Passenger represents that they hold the necessary authorization from the affected passenger.

The Passenger authorizes TravelStacks to take all reasonable actions necessary to process and recover the claim, including:

• (a)Communicating with the relevant airline on the Passenger's behalf, including submitting the initial claim, responding to requests for information, and negotiating settlement;
• (b)Submitting claims, supporting documentation, and formal correspondence to the airline;
• (c)Escalating the claim through follow-up letters, formal demands, and dispute correspondence;
• (d)Filing complaints with the US Department of Transportation (DOT), EU National Enforcement Bodies (NEB), the UK Civil Aviation Authority (CAA), or other applicable regulatory bodies;
• (e)Receiving funds recovered on the Passenger's behalf, deducting applicable fees as described in Section 3, and remitting the net amount to the Passenger;
• (f)Taking such other reasonable actions as are necessary to prosecute the claim.

This authorization is limited to the specific claim submitted and does not constitute a general power of attorney. TravelStacks will not take any action outside the scope of processing and recovering the submitted claim without obtaining separate authorization.

The Passenger may revoke this authorization at any time by contacting support@travelstacks.com. Revocation before claim submission entitles the Passenger to a full refund of the flat fee, if paid. Revocation after submission is governed by Section 7 (Cancellation).

For claims under US DOT rules seeking a refund of a purchased ticket or reimbursement of out-of-pocket expenses (such as meals, hotel, and transport incurred during a controllable delay), TravelStacks charges a flat processing fee of $19.00 USD per claim. This fee:

• (a)Is charged at the time the Passenger authorizes the claim via the checkout process;
• (b)Is non-refundable once the claim has been submitted to the airline (see Section 7 for cancellation terms);
• (c)Is not a success fee. The fee applies regardless of the amount recovered;
• (d)Covers all claim submission, follow-up, escalation, and regulatory complaint steps required to process the claim to completion.

For claims seeking fixed cash compensation under EU261, UK261, or US DOT involuntary denied boarding rules, TravelStacks charges a success fee only upon successful recovery of compensation. No upfront payment is required. The success fee tier is determined by the level of effort required to recover compensation:

The applicable fee tier will be disclosed to the Passenger before any payout is processed. TravelStacks will not apply a higher fee tier than the effort actually expended.

For compensation claims governed by Section 3.2, if TravelStacks is unable to recover any compensation, no success fee is owed. The Passenger's only potential cost is the time invested in submitting the claim.

TravelStacks will deduct the applicable fee from recovered funds before disbursement to the Passenger. The Passenger will be shown the exact net amount they will receive prior to disbursement being confirmed.

Fees are denominated and charged in US dollars (USD). For EU261 and UK261 claims where the airline pays compensation in euros or pounds sterling, TravelStacks will apply a commercially reasonable conversion rate to calculate the fee in USD.

The $19.00 flat fee for US refund and reimbursement claims is collected via Stripe at the time the Passenger authorizes the claim. Payment is processed by Stripe and subject to Stripe's terms of service and privacy policy.

When TravelStacks receives compensation funds from an airline on behalf of the Passenger, we will:

• (a)Notify the Passenger of the recovered amount and the applicable fee;
• (b)Confirm the net disbursement amount with the Passenger before proceeding;
• (c)Disburse the net amount (recovered compensation minus the applicable success fee) to the Passenger via the payment method on file or a method designated by the Passenger.

TravelStacks will disburse recovered funds to the Passenger within 14 business days of receiving cleared funds from the airline. Disbursement timelines depend on the airline's payment processing and are not guaranteed by TravelStacks.

If an airline pays less than the full claimed amount, TravelStacks will disburse the net partial recovery (less applicable fees) to the Passenger and notify the Passenger of the outcome. TravelStacks may, at its discretion, continue to pursue the balance of the claim or advise the Passenger on further options.

The Passenger agrees to provide accurate, complete, and truthful information in connection with the claim, including flight details, personal information, and any supporting documentation. Providing false or misleading information may result in claim denial, forfeiture of fees, and termination of the Agreement.

The Passenger agrees to cooperate reasonably with TravelStacks in the processing of the claim. This includes:

• (a)Responding to requests for additional information or documentation within a reasonable time (typically 7 days of request);
• (b)Providing boarding passes, booking confirmations, receipts, or other documents as requested;
• (c)Notifying TravelStacks promptly if the Passenger receives any direct communication from the airline regarding the claim;
• (d)Keeping contact information (email and phone) current through the account.

By submitting a claim through TravelStacks, the Passenger represents that they have not submitted the same claim through another claims service, legal representative, or directly to the airline (other than an initial self-submitted claim that was denied or ignored, which TravelStacks can escalate). See Section 6 for exclusivity terms.

By submitting a claim, the Passenger consents to receive updates regarding the claim via email and, if a phone number is provided, via SMS. The Passenger may opt out of SMS communications at any time by replying "STOP" to any SMS message.

While TravelStacks is actively processing a claim, the Passenger agrees not to simultaneously submit the same claim through a competing claims service or legal representative, or to directly submit the same claim to the airline (unless TravelStacks has abandoned the claim or the Passenger has cancelled per Section 7).

Concurrent submission of the same claim through multiple channels can create conflicts of representation, confuse airlines, and jeopardize the recovery of compensation. TravelStacks will pursue claims diligently to avoid the need for concurrent action.

If the Passenger previously submitted a claim directly to the airline and received a denial or no response, TravelStacks may still process and escalate the claim. The Passenger should disclose any prior submission when authorizing the claim.

The Passenger may cancel a claim at any time before TravelStacks has submitted the claim to the airline by contacting support@travelstacks.com. A cancellation before submission entitles the Passenger to a full refund of the $19.00 flat fee, if paid. No fee is owed for compensation claims cancelled before submission.

Once TravelStacks has submitted the claim to the airline on the Passenger's behalf, the $19.00 flat fee (if applicable) is non-refundable. For compensation claims, no fee is owed at the time of cancellation, but the Passenger's right to any compensation already recovered (if any) is governed by Section 4 (Payment Terms).

If the Passenger cancels a claim that is in active escalation (a formal complaint has been filed with a regulatory body), TravelStacks will notify the relevant regulator that the complaint is withdrawn. Any partial recovery already received prior to cancellation will be disbursed to the Passenger net of applicable fees.

TravelStacks's eligibility checks are based on available flight data and applicable regulations at the time of assessment. Eligibility determinations are estimates and do not constitute a guarantee that compensation will be recoverable. Final eligibility is determined by the airline and, where applicable, by regulatory authorities.

TravelStacks does not guarantee that any claim will result in compensation, or that any specific amount will be recovered. Airlines may deny claims for reasons outside TravelStacks's control. Regulatory proceedings have uncertain outcomes. TravelStacks's obligation is to pursue claims diligently and in good faith, not to guarantee a result.

Airlines may invoke "extraordinary circumstances" defenses to deny compensation under EU261, UK261, or similar regulations. TravelStacks will challenge extraordinary circumstances defenses that it believes are invalid, but cannot guarantee success in overcoming such defenses.

Applicable passenger rights regulations may change. TravelStacks is not responsible for changes in law, regulation, or regulatory guidance that affect the value or recoverability of a submitted claim.

In connection with processing a claim, TravelStacks collects the following categories of personal data:

• (a)Identity and contact information: name, email address, phone number;
• (b)Flight information: flight number, date, departure and arrival airports, booking reference;
• (c)Financial information: payment card details (processed and stored by Stripe; not stored by TravelStacks), bank account details for disbursement;
• (d)Supporting documentation: boarding passes, receipts, booking confirmations, and other documents submitted in connection with the claim.

Personal data is collected and used solely for the purpose of processing the Passenger's claim, including submitting the claim to the airline, escalating through regulatory channels, communicating with the Passenger about the claim, and disbursing recovered funds.

TravelStacks will share personal data with:

• (a)The relevant airline(s), as necessary to submit and prosecute the claim;
• (b)Regulatory bodies (DOT, CAA, NEB, or equivalent), as necessary to file formal complaints;
• (c)Stripe, for payment processing;
• (d)Clerk, for account authentication;
• (e)Other service providers engaged by TravelStacks for the purpose of operating the platform, subject to appropriate data protection agreements.

TravelStacks does not sell personal data to third parties.

TravelStacks retains personal data for the duration of the claim and for a minimum of 3 years after claim resolution, to comply with legal obligations and to respond to any disputes. For EU and UK claims, data may be retained for up to 6 years to align with applicable limitation periods.

For complete details on data handling, including Passenger rights regarding access, correction, and deletion of personal data, see the TravelStacks Privacy Policy at travelstacks.com/privacy.

To the maximum extent permitted by applicable law, TravelStacks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to this Agreement or the processing of your claim, including claim denials, reduced recovery amounts, regulatory decisions adverse to the claim, or delays in processing.

TravelStacks's total liability under this Agreement shall not exceed the total fees actually paid by the Passenger to TravelStacks in connection with the claim giving rise to the liability, or $50.00 USD, whichever is greater.

This Agreement shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law provisions.

Any dispute arising from or related to this Agreement shall be resolved in accordance with the dispute resolution provisions set forth in TravelStacks's Terms of Service, including the binding arbitration provision and class action waiver. Those provisions are incorporated by reference into this Agreement.

This Agreement is effective as of the date the Passenger submits a claim through the TravelStacks platform.

TravelStacks reserves the right to amend this Agreement at any time by posting an updated version at travelstacks.com/legal/claim-agreement. Material changes will be communicated to users via email where practicable. Amendments do not apply retroactively to claims submitted before the effective date of the amendment.

This Agreement, together with the TravelStacks Terms of Service and Privacy Policy, constitutes the entire agreement between the Passenger and TravelStacks with respect to the processing of flight compensation claims and supersedes all prior or contemporaneous understandings on the same subject.