KLM Flight Delayed or Cancelled?
EU261 Entitles You to Up to €600.
KLM flights from EU airports are covered by EU261. The Netherlands has one of the shorter 2-year claim windows in Europe, so act promptly. We check your flight and handle everything.
Check My KLM FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What KLM passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
EU261 / UK261 may also apply
If your KLM flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3 or more hours, regardless of the reason, with limited exceptions for extraordinary circumstances.
Refund
100%
If KLM cancels or significantly delays your flight and you choose not to travel, EU261 requires a full cash refund within 7 days. On routes to or from the US, US DOT refund rules also apply.
Expense reimbursement
For delays of 2 or more hours, KLM must provide meals, refreshments, and communications. Overnight delays require hotel accommodation and airport transport. Keep all receipts and include them with your EU261 claim.
Denied boarding (IDB)
Up to $1,950
If KLM involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.
How to claim compensation from KLM
Check your eligibility
Find your KLM flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to KLM
Use KLM's online form to submit your refund or reimbursement claim. Be specific: state the DOT rule, the amount owed, and your original payment method. Vague requests get ignored.
Follow up and escalate if needed
If KLM ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
KLM typically responds within 4 to 6 weeks. If no response or a denial is received, escalate to the ACM (Netherlands) or the Geschillencommissie Luchtvaart (Dutch Aviation Disputes Committee) for Dutch departures.
Note
For flights departing the Netherlands, the Dutch Authority for Consumers and Markets (ACM) enforces EU261 rights. Importantly, the Netherlands has a 2-year statute of limitations for EU261 claims from Dutch departures. Act promptly to preserve your claim.
Where to file
- →Refunds: klm.com/us/en/information/claims
- →Expense reimbursement: klm.com/us/en/information/claims
- →Denied boarding / complaints: klm.com/us/en/information/claims
Or skip all this.
TravelStacks files directly with KLM, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $1,950. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
KLM compensation, frequently asked questions
Your KLM flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My KLM FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.