American Airlines Flight Delayed or Canceled?
Check What They Owe You.
We check your American Airlines flight against DOT passenger rights, and handle the claim for you. No upfront cost. We only get paid if you do.
Check My American FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What American passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
EU261 / UK261 may also apply
If your American flight departed from an EU or UK airport, EU261 or UK261 entitles you to up to €600 / £520 per passenger for delays of 3 or more hours, regardless of the reason, with limited exceptions for extraordinary circumstances.
Refund
100%
If American cancels your flight or delays it significantly and you choose not to travel, DOT requires American to refund you to your original payment method, not a voucher or travel credit. This applies regardless of ticket type, including Basic Economy.
Expense reimbursement
For controllable delays, American's Customer Commitment covers meal vouchers for extended delays and hotel accommodation for controllable overnight situations. Keep all receipts, these are reimbursable even when DOT cash compensation doesn't apply.
Denied boarding (IDB)
Up to $1,950
If American involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.
How to claim compensation from American
Check your eligibility
Find your American flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to American
Use American's online form to submit your refund or reimbursement claim. Be specific: state the DOT rule, the amount owed, and your original payment method. Vague requests get ignored.
Follow up and escalate if needed
If American ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Refunds: 7 business days to credit/debit cards, up to 20 days for cash purchases. Customer Relations complaints: 5-7 business days for a case number; resolution varies 2-6 weeks.
Note
American has no separate compensation form, all non-refund claims (reimbursement, denied boarding, EU261) must be submitted via the Customer Relations form. Frame every claim as a formal written complaint requesting specific compensation. A mailing address is required even for online submissions.
Where to file
- →Refunds: aa.com/refunds
- →Expense reimbursement: aa.com/contact/forms?topic=CR
- →Denied boarding / complaints: aa.com/contact/forms?topic=CR
Or skip all this.
TravelStacks files directly with American, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $1,950. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
American compensation, frequently asked questions
Your American flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My American FlightUS refunds: $19 flat fee. EU/UK compensation: no win, no fee.