Alaska Airlines Flight Delayed or Canceled?
Check What They Owe You.
We check your Alaska Airlines flight against DOT passenger rights, and handle the claim for you. No upfront cost. We only get paid if you do.
Check My Alaska Flight$19 flat fee for refund and reimbursement claims. No win, no fee for denied boarding.
How far back can you claim?
US DOT
1 year
Practical filing window for refund and reimbursement claims.
EU261
2-6 years
Varies by EU country. France: 5yr. Germany: 3yr. Netherlands: 2yr.
UK261
6 years
England and Wales: 6yr. Scotland: 5yr.
Past flights qualify. If you have the flight number and date, it is worth checking.
What Alaska passengers are entitled to
Under US DOT rules, your rights do not depend on the reason for the disruption. They are the law.
Refund
100%
If Alaska cancels your flight or delays it significantly and you choose not to travel, DOT requires a refund to your original payment method. This applies to all fare classes including Saver fares. Alaska may offer travel credits first, you are not required to accept them.
Expense reimbursement
Alaska's Customer Commitment covers meal vouchers for controllable delays of 3+ hours and hotel accommodation for controllable overnight delays. Keep receipts for meals, hotel, and ground transport and submit through Alaska's customer care portal.
Denied boarding (IDB)
Up to $1,950
If Alaska involuntarily bumps you from an oversold flight, DOT mandates cash compensation of up to $1,950 depending on your delay to the destination.
How to claim compensation from Alaska
Check your eligibility
Find your Alaska flight number and date. Significant delays (3+ hours) and cancellations where you chose not to travel qualify for a refund. Denied boarding due to overbooking qualifies for cash compensation.
Gather your documents
You need your booking confirmation or e-ticket number, the flight number and date, any receipts for out-of-pocket expenses (meals, hotel, transport), and your boarding pass if you have it.
Submit to Alaska
Use Alaska's online form to submit your refund or reimbursement claim. Be specific: state the DOT rule, the amount owed, and your original payment method. Vague requests get ignored.
Follow up and escalate if needed
If Alaska ignores your claim, sends a form denial, or offers a voucher instead of cash, you have options. File a complaint with the DOT at transportation.gov/airconsumer. Most airlines respond once a federal complaint is filed.
What to have ready
- ✓Booking confirmation or e-ticket
- ✓Flight number and date
- ✓Receipts for out-of-pocket expenses
- ✓Boarding pass (if available)
Typical response time
Refunds: 7 business days for card payments, up to 20 days for other methods. Reimbursement and complaint responses: 2-4 weeks. Submit expenses within 90 days.
Where to file
- →Refunds: alaskaair.com/content/contact-alaska/customer-care
- →Expense reimbursement: alaskaair.com/content/contact-alaska/customer-care
- →Denied boarding / complaints: alaskaair.com/content/contact-alaska/customer-care
Or skip all this.
TravelStacks files directly with Alaska, follows up when they go quiet, escalates denials, and files regulatory complaints when needed. You do not touch a form.
Simple, fair pricing
AirHelp charges 35%. We charge 25%, or $19 flat.
Refunds and reimbursement
$19
flat fee
$19 covers your full DOT-mandated refund and expense reimbursement claim. Flat fee regardless of what you recover.
Denied boarding (IDB)
25%
of recovery
DOT mandates up to $1,950. We take 25% only if we win. Nothing owed if we don't.
EU and UK flights
25%
of recovery
EU261 and UK261 up to €600 / £520. We take 25% only if we win. Nothing owed if we don't.
Alaska compensation, frequently asked questions
Your Alaska flight already happened.
Don’t leave money on the table.
It takes 30 seconds to check. We handle everything else.
Check My Alaska Flight$19 flat fee for refund and reimbursement claims.