How to Get a Refund from easyJet

easyJet operates across Europe from both EU and UK airports. Flights departing from EU airports fall under EU261. Flights departing from UK airports fall under UK261. The compensation amounts and claim process are effectively identical between the two regulations.

easyJet is subject to fixed compensation for delays of 3 or more hours at your final destination, cancellations notified less than 14 days before departure, and involuntary denied boarding. Compensation is fixed by flight distance: 250 euros or pounds for flights up to 1,500km, 400 for 1,500-3,500km, 600 for flights over 3,500km.

easyJet requires you to log in with the email address used for the original booking. If you do not have access to that email, you will need to contact easyJet support to recover the booking before submitting a claim.

Submit your EU261 or UK261 claim through easyJet's help center at [easyjet.com/en/help/delays-and-cancellations](https://www.easyjet.com/en/help/delays-and-cancellations).

1. 1

   Go to [easyjet.com/en/help/delays-and-cancellations](https://www.easyjet.com/en/help/delays-and-cancellations).

2. 2

   Log in with the email address used to book the flight. This is required -- you cannot access your booking otherwise.

3. 3

   Select your disrupted flight from your booking history.

4. 4

   Choose your claim type: Delay Compensation, Cancellation, or Denied Boarding.

5. 5

   State the compensation amount owed under EU261 or UK261 Article 7, based on flight distance.

6. 6

   In the description, write: 'I am claiming fixed compensation under EU Regulation 261/2004 [or UK261] Article 7 for a delay of [X hours] at my final destination on [date].'

7. 7

   Attach your boarding pass if available. Submit and save the reference number.

If you cannot access the original booking email: contact easyJet support at the same help center URL and verify your identity with your booking reference number and travel document. They can update the email before you file the claim.

Since Brexit, easyJet flights from UK airports (Gatwick, Luton, Bristol, Manchester, Edinburgh, etc.) are covered by UK261 rather than EU261. The practical differences are minimal:

• ›

  Compensation in GBP for UK261: 220 pounds (up to 1,500km), 350 pounds (1,500-3,500km), 520 pounds (over 3,500km).

• ›

  Compensation in EUR for EU261: 250 euros (up to 1,500km), 400 euros (1,500-3,500km), 600 euros (over 3,500km).

• ›

  Claim window -- UK261: 6 years in England and Wales, 5 years in Scotland.

• ›

  Claim window -- EU261: Varies by EU country. France: 5 years. Germany: 3 years. Netherlands: 2 years.

• ›

  Escalation -- UK261: Civil Aviation Authority or approved ADR schemes (CEDR, AviationADR). Escalation -- EU261: National Enforcement Body of the departure country.

If easyJet denies your claim or fails to respond within 8 weeks, escalate:

• ›

  UK departures: Civil Aviation Authority (caa.co.uk) or an Approved ADR scheme. easyJet is a member of CEDR.

• ›

  EU departures: The National Enforcement Body of the departure country.

Both escalation routes are free for passengers. easyJet pays the majority of escalated claims once a formal body is involved.

Or let TravelStacks handle your easyJet claim for 25% of the recovery. We file, follow up, and escalate to the CAA or NEB if easyJet denies. No win, no fee. For a 520 pound UK261 claim, you keep 390 pounds after our fee.