Hawaiian Airlines Lost Bag Claim: Process and Payout
Hawaiian Airlines lost bag claim: low mishandled baggage rate but clear Montreal Convention liability on international flights. Here is the Hawaiian-specific process.
Hawaiian's Low Mishandling Rate
Hawaiian consistently ranks among the best US carriers for mishandled baggage, under 3 per 1,000 passengers in 2025. When a bag does go missing, the Hawaiian Airlines lost bag claim follows DOT domestic ($3,800 liability) or Montreal Convention international (~$1,700 USD).
Domestic vs International Rules
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Inter-island and HI-US mainland: DOT, $3,800 per passenger.
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HI to/from Japan, Korea, Australia, South Pacific: Montreal Convention, ~$1,700 USD.
See lost and damaged baggage 2026 guide and lost and damaged baggage summer 2026 edition.
Filing the Claim
- 1
File Property Irregularity Report (PIR) at the Hawaiian baggage office before leaving airport.
- 2
Submit online form at hawaiianairlines.com/baggage.
- 3
Attach receipts for bag contents (originals).
- 4
Attach boarding pass and baggage receipt.
- 5
Track via Hawaiian's bag tracker.
21-Day Rule
Montreal Convention (international) and DOT (domestic) declare bag lost after 21 days without delivery. Before 21 days, bag is delayed.
Replacement Essentials
Hawaiian reimburses reasonable essentials during delay, typically $300-$500 before formal claim. Keep receipts. See airline damaged your stroller baby gear claim.
Aloha shirts and hula attire purchased during delay are generally reimbursable for Hawaii-specific travel.
High-Value Items
For items above liability limits (cameras, jewelry, laptops, surf boards), declare higher value at check-in for a fee. Travel insurance is often better for high-value. See airline baggage value declaration is it worth it.
File Your Hawaiian Lost Bag Claim
Check your case. For the framework, see the denied boarding compensation guide.